One of the features that makes TrackNotion such a powerful tool is the ability to receive real-time updates on calls and alerts. This allows you to keep a finger on the pulse of your campaigns in an informative but unintrusive way.

Different users have varying preferences regarding how they want to be notified, and TrackNotion lets you customize your preferences.

How to Change Your Notification Settings

1. Log into TrackNotion.
2. From the left menu, click Account Settings under the Account tab.
3. In the Account Overview panel, switch to the My Profile tab.

Scroll to Your Notifications—it’s right below your profile picture.

Here, you’ll see two sections: Call Notifications and Subscription & Payment. Click the arrow next to either to customize.

Here, you will be able to change settings related to your account and profile.

The first section you will see below your profile picture is the ‘Your Notifications’ section. Here, you will get information about whether notifications are enabled in your browser and be given two different options for notifications.

The first option allows you to change notification settings related to your calls, and the second will let you change notification settings related to your account.

Click on the arrow to the right of either one to view the available options.

Call Notifications

Here, you can enable notifications for the following:

1. Notifications about ‘High Sentiment Scores’ to be alerted when a call goes exceptionally well.
2. Notifications about ‘Moderate Sentiment Scores’ for calls with an average caller sentiment.
3. Notifications about ‘Low Sentiment Scores’ alert you when a caller is particularly unhappy or unsatisfied with a call.

You can decide whether you want to be alerted by email, a push notification, both, or neither for each of the above notifications.

‘Daily Call Reports’ lets you decide whether or not you would like to be emailed a summary report of the calls that occur in your business each day.

Account Notifications

Subscription & Payment lets you change notification settings related to your account. Keep tabs on your account with these email settings:

• Failed Plan Renewal: Be notified when an error stops your subscription from being able to be renewed.

• Payment method updated: Receive an email when your payment details have been changed.

• Plan Downgrade: Receive an email informing you of your TrackNotion plan being downgraded.

• Plan Upgrade: Receive an email when your TrackNotion plan is upgraded.

• Subscription Deactivated: Receive an email when your TrackNotion subscription is deactivated for any reason.

• Successful Payment: Receive an email notification to inform you whenever a payment is made from your account to TrackNotion.

Customizing your notification settings in TrackNotion ensures you stay informed about key updates without being overwhelmed. By tailoring your preferences for call sentiment alerts, daily call reports, and account-related notifications, you can maintain focus on what matters most for your business. 

Take advantage of these options to create a user experience that works for you.