see what tracking can do for you

TrackNotion exposes insights into call content, callers, and their origins. A comprehensive data-gathering tool, it creates lasting, clear records, enhances customer service, and reveals actionable insights into your marketing, staff, customers, and performance. Control quality with ease and protect the brand with TrackNotion.

Call Quality monitoring

Rate Consumer calls

Tune in to only the calls that need you. Providing a second-touch, expert follow up has never been easier. Artificial Intelligence assesses the sentiment of a caller and your inside staff, listening to vocal intonation, pauses, key phrases, and combinations of words you’ve determined as actionable.

Set thresholds for automated call quality monitoring notifications so that you can instantly supervise, triage, or propel accounts further down the funnel. With your established call quality metrics in TrackNotion, you remain ahead of disgruntled customers and drive sales while buying intent is high. With recordings and time-linked transcripts, remove subjectivity and instantly replay pivotal conversation moments.

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Call Transcription

Small businesses operating by phone need call transcription software to remove doubt and quickly refer back to key moments in conversations. Used as a training tool, marketing research, or defending one’s position, a transcript assures certainty. Transcription Services coupled with artificial intelligence can detect and highlight terms you need to find instantly to resolve problematic calls. Take prompt action on calls needing a second touch.

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Call Recording

More than just a call recording system for small business, TrackNotion is a call recording service provider that stores, transcribes, and scores calls based on sentiment. You can use our software for sales calls to identify buying intent, or as a quality control call recording system for small business customer service. If needing a phone recording system for small business that provides unique, trackable numbers in addition to storage for hundreds of calls, this app is your solution. With timestamped, linked transcripts, quickly spool up an exact moment to experience the tone and cadence of the call as it happened.

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Call Attribution

Marketers and small business owners need to know which sources are converting for informed decision making. Our attribution software for marketing accomplishes this better than native tracking from social media which strips your UTM data before passing on leads. With unique, dynamically-generated phone numbers*, you can track the source of calls across channels.

* DNI functionality is coming soon

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Keyword Searching

Revolutionize communication analysis, identifying caller needs and staff responses through AI-identified keywords and actionable phrases. Enhancing interactions and refining strategies to seize sales opportunities are essential for marketers, sales teams, and customer service departments. Experience the power of an informed, efficient approach.

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Notification Settings For Call Quality Alerts

Step into a new era of call interactions with our advanced Actionable Call Notifications service. While the conversation itself remains untouched, the follow-up steps such as staff coaching, dispatching, or customer service responses can be informed by our scoring and alerts. Define key phrases, desired tones, and quality thresholds to receive timely notifications within minutes. Our AI system analyzes emotions and undertones – aggressive, passive, or neutral – going beyond words.

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score notification Settings For Listed Keywords In Transcripts

A game-changing AI-driven communication analysis tool that streamlines businesses, TrackNotion saves time and enhances processes by identifying actionable keywords and promptly alerting team leaders. Refine marketing tactics, improve customer interactions, and seize sales opportunities with objective tools to communicate efficiently and with certainty.

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Call Tracking Software

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Enabling next-level customer service